Position Description – Provides C&U with a source of engineering and technical authority on selection, application, use and performance of our products. This position acts in conjunction with sales, engineering and customer personnel.  This position is responsible for maintenance of current business within engineering expertise.

Functions/Responsibilities

• Directly interface with customers to clarify technical requirements of their application, answer questions, and create solutions for existing and new applications.
• Provide customer technical assistance & training to drive business growth.
• Recommend appropriate designs based on calculations, experience and testing/analysis.
• Coordinate PPAP/sample activity, drawing review, and inspection.
• Provide failure mode investigation for testing or field return bearings.
• Identify and define new project and product opportunities, in line with business unit direction
• Main contact with customers for all technical issues
• Uncover new business opportunities
• Proactive project management
• Project leader for assigned customer accounts
  • Understand all aspects of project schedule, testing, approval status, launch timing, etc.
  • Maintain contact with Product Engineers, Manufacturing, Quality, Purchasing, etc.
  • Provide customer training as required
  • Support internal and external quality and delivery issues
  • Maintain customer binders/files for general information, drawings, approvals, application input data, specifications, etc.
  • Maintain approval drawing files
  • Maintain electronic customer files (shared network drive)
• Bearing Expert
  • Make bearing recommendations
  • Solve customer and internal problems
  • Complete basic calculations for bearing fit and clearance, life, etc.
  • Create design validation plans (DVPs)
  • Understand bearing failure modes for customer applications
  • Conduct bearing failure analysis
  • Perform bearing measurements & inspections
• Prepare written reports
  • Edit reports from China for submission to customers
  • Bearing recommendations
  • Calculation summaries
  • Failure analysis and recommendations
  • Quality issue response (8D, 5 Why, etc)
  • Test results (DVP&Rs)
• Quality Assurance Support
  • Participation in customer audits of manufacturing plants
  • Technical support for manufacturing
  • Initial response to customer quality issues
  • Review & edit quality issue responses from China
  • Countermeasure development and implementation
• Technical requests to R & D Group
  • Testing
  • Calculations
  • Drawings
  • Bearing recommendation
  • Analysis
• Sample bearing requests
  • Review customer requirements and drawings
  • Specify full engineering part number
  • Maintain RSB tracking log