Position Description:  This position will directly interface with assigned customers providing all support for entering, following up and tracking customer orders, resolving all customer issues, providing necessary information as needed to establish great customer relations.

Functions/Responsibilities 

• Deal directly with customers either by telephone, electronic means, or in person
• Process purchase orders and sales orders in e21
• Review and replenish on site inventory
• Manage 3PL inventory
• Answer customer inquiries promptly and professionally
• Provide accurate information regarding availability of in-stock items and re-stocking items
• Obtain and evaluate all relevant information to handle product inquiries
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Set up and maintain new customer accounts in e21
• Communicate and coordinate with internal departments
• Support the logistics/warehouse team with document and label preparation according to customer orders/instructions
• Forecast monthly production quantities
• Assist with monthly sales forecast as needed

Competencies

• Unrelenting customer focus
• Computer skills required in MS Office, Outlook and Excel
• Effective verbal and written communication skills
• Strong interpersonal negotiation skills

Education 

• High School diploma or equivalent
•  Advanced Degrees or certification preferred.

Experience

• Three+ years experience in a customer service position preferred

Physical Demands
Must be capable to…

• Sit for extended periods of time
• Full use of a computer and keyboard
• Minimal lifting of fifteen pounds or less
• Travel up to 10% as required

Note: This job description is not all inclusive and the employee may be required to perform other duties not necessarily described in this document, but may be requested by the supervisor/manager.